Help & Support

Support

There are a number of ways to request help and support as you plan to migrate your Standard iSite to another platform. The best ways are as follows:

Ask your Support Contact

We will be working with the iSites Support Contacts assigned to your school or group. They will have information for you and are a good first point of contact.

Complete the Standard iSites Migration online form

This online form provides us with your contact information and some details about your iSite. We will follow up with you and your local IT Support Contact to help define the best solution for your needs.

Make a request to the HUIT Help Desk

They will assign your request to the Standard iSites Migration project and we will contact you to determine next steps. Email ithelp@harvard.edu or call 617-495-7777.

Contact the platform group directly

If you think you know which platform you want to use, you can reach out to them directly. The best way to do this is to email ithelp@harvard.edu or call 617-495-7777 and request that someone from the group contact you.

Contact Us

We are always available to respond to you. It is easier for us to do so when we have documentation about your questions, requests and current iSite, which you can provide by following the options listed above. If those options do not meet your needs, please contact us directly.